Personal HostGator Review Based On My Experience With This Web Hosting Service

've been a long-time Bluehost web hosting service customer, and still am. However, I wanted to open a hosting account with another web host to expand the accounts on which my many websites are hosted. I researched the many web hosting services available and settled on HostGator. This HostGator review explains why I chose HostGator for a second hosting service.

HostGator's Customer Service

I'm not extremely technical with servers and web hosting. I require help with this stuff and so I tested HostGator with a series of customer service questions before deciding to sign up with HostGator. I called them and used their live chat service. I wasn't on hold on the telephone for more than 5 or 10 minutes (a little longer than Bluehost generally). 5 to 10 minutes was acceptable.

What I particularly liked about calling HostGator is you're kept up-to-date with the expected waiting time remaining.

The HostGator live chat service is great. When you post your question, you're told in the message box how many operators are working and how many people are in front of you. The line moves fast. I've had 18 people in front of me, but only waited a couple of minutes for the next operator. Being kept up-to-date is a very nice feature.

With both the telephone and live chat customer service, I never felt I was given stock answers. In some cases the operator would tell me they needed to look into the matter further, and took the time to get me the answer. I appreciated this. They never once gave me a stock answer in an attempt to brush me off.

After signing up with HostGator

We've all used services where sales is very helpful, but once you sign up (and hand over your money) customer service suffers. Not so with HostGator. After I signed up, as a result of an error on my part, I had an issue with a credit card on my account when a new card was issued and had to switch cards. Anyway, the issue was on my end and the folks at HostGator took more than 20 minutes on the telephone to get my account operating smoothly.

I've since submitted several information and assistance requests through live chat, and again was never rebuffed. Regardless of the complexity of my question, I was assisted.

HostGator has a very easy-to-use interface

Once HostGator passed my customer service tests, I checked out their Cpanel (the user interface) to see if it was as easy-to-use as Bluehost. HostGator gives you the chance to do a CPanel demo on their site before signing up. I was pleasantly surprised to see it's very similar to the Bluehost set up (which is pretty easy to use).

Customer service is just the beginning

Customer and technical service is important (very important to me). But you also need the right set of features and offerings in order to make signing up with a Web hosting service the right thing to do.
Next, check out the many HostGator features here [http://www.websitetemplatereviews.com/my-host-gator-reviews-series-in-depth-hostgator-review-part-1].
Then do as I did, and carefully compare HostGator and Bluehost [http://www.websitetemplatereviews.com/hostgator-vs-bluehost-web-hosting-comparison-compare-web-hosting].

Article Source: http://EzineArticles.com/expert/Peter_Lawlor/511898

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